Shipping policy

Last updated: 21 August 2026

Dispatch

Orders received before 2:30pm on a working day are normally dispatched that day, subject to payment authorisation, stock availability and operational capacity.

Orders received after the cut-off, at weekends or on UK bank holidays are normally dispatched on the next working day.

We sometimes accept urgent orders later than the stated cut-off, but this cannot be guaranteed.

United Kingdom

Orders are normally sent by Royal Mail.

Second Class — free delivery option

Royal Mail’s delivery aim is within three weekdays.

Second Class letters are progressively moving to alternate-weekday delivery from Monday to Friday. The precise delivery pattern depends on Royal Mail’s local implementation and whether the consignment is handled as a letter, large letter or parcel.

First Class

Royal Mail’s delivery aim is the next working day.

Royal Mail delivery aims are not guarantees. Bank holidays, local service disruption, weather and other events may extend delivery times.

International Standard

International orders are normally sent using Royal Mail International Standard.

Current delivery aims are:

  • Europe: 3–5 working days;

  • other worldwide destinations: 6–7 working days.

Customs processing is outside Royal Mail’s and Wax Industries Ltd’s direct control and may add substantial time.

Duties, taxes and customs charges

Unless checkout expressly says that duties and import taxes are included or collected, the recipient is responsible for destination-country import duties, taxes, handling fees and customs charges.

The recipient is responsible for ensuring that the product may lawfully be imported into the destination country.

Delivery addresses

Customers must provide a complete and accurate delivery address.

Contact info@waxindustries.com immediately if an address needs correcting. We cannot promise to amend an address after dispatch.

Additional delivery costs caused by an incorrect or incomplete customer-supplied address may be charged where legally permitted.

Delayed, damaged or missing orders

If an order appears delayed, damaged or missing, contact:

Email: info@waxindustries.com
Telephone: [BUSINESS PHONE NUMBER]

Include the order number and delivery address. Keep damaged goods and packaging until we provide instructions.

Nothing in this policy affects statutory consumer rights.